Terms, fees & guarantees

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your Mobile Broadband service. If you have any questions, please feel free to contact us on 13 19 17.

Terms summary

• Our plans access the Optus Dual Band 3G and 4G mobile networks. The service is available in areas within Optus 3G/4G mobile network coverage.
• If you experience difficulty with your connection at your primary place of use, our 10-day return policy allows you to cancel your contract and return your hardware. To be eligible for this policy, you must provide a valid address and confirm that this was checked against the coverage checker when you signed up for the service.
• An excess fee per megabyte (MB) applies once the monthly data allowance is reached. Usage is counted from the first day, expiring on the last day, of each calendar month.
• It’s a customer’s responsibility to manage their data usage. While 3G usage data is available in Toolbox within 20 minutes, 4G data usage may take up to 48 hours to appear. Your mobile broadband device has real-time usage monitoring available for more up-to-date usage statistics. Have a look at our helpful Help article for further details
• Both uploads and downloads count towards monthly usage. You will receive notification when you are about to reach your allowance.
• Separate contracts may apply when bundling Mobile Broadband with our ADSL broadband product.
• Receive $5 off the monthly Mobile Broadband price when you bundle with an iiNet Broadband plan (excludes Naked DSL and 4G Mobile Broadband 5GB plan).

Fees

3G Peak and off-peak times

Peak time is 7am - 12am AEST/AEDST. Off-peak time is 12am - 7am AEST/AEDST.

Contract terms

Contract options are available on 12-month or 24-month terms.

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

Separate break fees may apply for bundled ADSL Broadband contracts.

10-day return policy

If you experience difficulty with your connection at your primary place of use, our 10-day return policy allows you to cancel your contract and return your hardware. To be eligible for this policy, you must provide a valid address and confirm that this was checked against the coverage checker when you signed up for the service.

Fair contract guarantee

When you sign up to an optional contract, you commit to retain your Mobile service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.