All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your Mobile Broadband service. If you have any questions, please feel free to contact us on 13 19 17.
|Plan & contract fees||3G||4G|
Plan change fee
A plan change fee applies when you switch to a broadband plan of equal or lesser value. (We'll cover this fee if you switch to a higher plan.)
Applies once the monthly data allowance is reached. Usage is counted from the first day, expiring on the last day, of each calendar month.
Peak time is 7am - 12am AEST/AEDST. Off-peak time is 12am - 7am AEST/AEDST.
Contract options are available on 12-month or 24-month terms.
If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.
|Contract break fees||3G||4G|
|24 month contract - break fee|
|12 month contract - break fee|
|This fee applies if you leave at any time within the 12 month contract||$35||NA|
|SIM-only 12 month contract - break fee|
|When you purchase an iiNet SIM to use in your own hardware, this fee applies if you leave at any time within the 12 month contract.||$35||NA|
Separate break fees may apply for bundled ADSL Broadband contracts.
If you experience difficulty with your connection at your primary place of use, our 10-day return policy allows you to cancel your contract and return your hardware. To be eligible for this policy, you must provide a valid address and confirm that this was checked against the coverage checker when you signed up for the service.
When you sign up to an optional contract, you commit to retain your Mobile service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.
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We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!
As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.