All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your ADSL Broadband service. If you have any questions, please feel free to contact us on 13 19 17.
Fast Transfer setup
The Fast Transfer service lets you switch to iiNet from your current provider with a discounted connection fee and shorter turnaround time. (participating providers only)
This is our once-off setup fee to get you connected.
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection.
|Plan & contract fees|
|Early termination fee
We call it early termination when you cancel your connection within six months. If you are on a fixed term contract, this fee is included in the contract break fees listed below.
|Plan change fee
A plan change fee applies when you switch to a broadband plan of equal or lesser value. (We'll cover this fee if you are switching to a higher plan.)
Both uploads and downloads count towards your monthly quota.
ADSL2+ plans are shaped to 256/256 kbps once quota has been exceeded.
Peak time, off-peak time and shaped speeds vary between our ADSL1 Home plans.
|ADSL1 Plan||Peak period||Off-peak period||Shaped speed|
|Home-1||8am - 2am||2am - 8am||256/128 kbps|
|Home-2, Home-3||256/256 kbps|
|Home-4, Home-5||9am - 1am||1am - 9am|
Plan names above cover both 1500k and Turbo equivalents with the exception of Home-1 Turbo & Home-2 Turbo, which have Anytime quota (no peak/off-peak periods).
Contract options are available on a 24-month term. When you take a broadband plan on a 24-month contract, we'll give you savings of up to $80 on a new modem.
If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.
|< 6 months||7 - 12 months||13 - 18 months||19 - 24 months|
|ADSL2+ by itself||$144||$84||$66||$50|
|ADSL2+ bundled with Phone||$215||$134||$98||$65|
|ADSL1 by itself||$202||$135||$104||$72|
|ADSL1 bundled with Phone||$243||$163||$127||$94|
When you sign up to an optional contract, you commit to retain your ADSL2-Broadband service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.
But you'll need a product from our Category range to get .
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We are in the process of moving all TransACT Victoria customers onto the iiNet network. This means that you'll now be able to sign up for a great selection of iiNet products and services!
As an iiNet customer, you now have access to our great range of internet and voice services, as well as any new products we launch – this also includes any promotional offers! You will also continue to enjoy award-winning customer service from our dedicated support teams.