Welcome members to another edition of iiNews!

We have another jam packed issue this month, with heaps of exciting new offers! There's no excuse for not making the change to broadband if you're on dialup now, because we have reduced the set up fee for our bliink and wiink accounts and we've even reduced the fast churn fee for Telstra BigPond customers to $0 for a short time only! In other news, our iiPhone service is now available to all iiNet dialup and broadband customers as a stand alone product.

We also have a range of awesome prizes to be won in our Competitions section, along with those up for grabs in our "Create Your Own iiAd" comp. If you've ever had an idea for iiAd this is your chance to shine!

But of course that's not all you'll find in this month's edition, so read on to find out all the latest info on iiNet and what we've got in store for our members in the next few months!

Joanne Large
iiNet Editor

Name: Gloria Schenk
Account Type: Atlantis Account
Customer Since: August 2003
Gloria is a grandmother of six who spends her spare time gardening and enjoys needle work. She first started using the Internet after her family bought her a computer for her birthday last year.

What made you decide to use the Internet?
My family said it would be good for me, and it has really helped me with my searches for British stamps and family history.

Why did you choose iiNet?
Well after my family bought me the computer my granddaughter told me I had to join with iiNet, because she works there! It has been really easy for me to use, because she set it all up for me.
What do you mainly use the Internet for?
I send emails to my family in the UK, US and Holland to keep in touch with them. My husband uses the Internet for his football tipping and we both use it for general web searching.

Name: Lizz Saunders
Title: Customer Consultant - Sales
How long have you been with iiNet? 12 Months in June

What does your job involve?
My job involves working with a fantastic team of customer consultants! We all work hard to provide our existing and potential customers with account information. We try to find accounts/plans that really suit our members.

Why did you move to Perth when iiNet merged with TasAccess?
Over the 12 months that I was working in the Launceston TasAccess Office I developed great relationships with many of our members. In order to continue working with them I needed to work out of the Perth iiNet office. So I moved, and here I am 12 months later still working with the fabulous customers here at iiNet.

Where do you see iiNet in five years?
I believe that iiNet will continue to grow strongly over the next few years. I think that we will surpass all expectations. iiNet has huge potential and I think it is possible for iiNet to go from its current position of 5th largest ISP in Australia to be among the largest 2nd or 3rd.

iiNet are pleased to announce that we are now selling the NEW D-Link DSL-504G. The 504G will enable up to 4 computers to share the same Broadband connection, without any additional routing hardware! Best of all, it's only $139!

As of next week, all new clients waiting on ADSL activation who have ordered the older DSL-300, DSL-500 or DSL-504 models will be upgraded to the new 504G at the reduced price of $139.

More information can be found at: http://www.iinet.net.au/products/setup-options.html

The security of our client's computers has always been a concern for us here at iiNet. In an effort to decrease customer vulnerability to viruses, trojans and the like, iiNet has introduced additional port security measures on our network.

Based on the very successful security measures already in place for bliink Home Clients, all dynamic IP address accounts, whether they be dial up (such as the Discovery, Atlantis, Freedom, Liberty and Explorer) or ADSL (bliink Home and wiink), now have the following security features introduced:

iiNet understands the requirement to customise these settings, and as such have made these options adjustable via our Toolbox interface at https://toolbox.iinet.net.au/

Did you know you can add credit to your Prepaid account without calling our friendly iiNet Support Team? You just go to the Toolbox located at https://toolbox.iinet.net.au and login with your username and password, it's that simple!

This month's Gaming Tips go to fans of the Sony PlayStation2 game Harry Potter and the Chamber of Secrets.

Hit with Flipendo- When Prefects come at you with Locomotmortis, hit them with Filendo and they will stop in their tracks.
Use Nimbus 2000 Broomstick- if you want to fly above Hogwarts. Fly through the rings to get free Beans. A blue ring gives 10 beans, a red ring gives 3 beans, a green ring gives 2 beans, and a yellow ring gives 1 bean.
Save and reload- When you have the key to the Confiscated items room, just save and reload and the 200 Bean Bag will be back. You can repeat this every time you need more Beans.
Lower Bean Price- When you ask a student to trade a wizard card and he or she asks you for too many Beans, click on "No" move some steps back and ask again. The quantity of Beans will be reduced.

We have reduced the set up fee on all bliink and wiink broadband accounts from $99 to $89.

The downgrade fee on ADSL accounts has also been reduced from $39 to $19. Please remember that the downgrade fee is applied when changing accounts to one of an equal or lesser monthly value. When the value of the plan is higher, the upgrade is free! All pending ADSL orders (those waiting for activation) will be honoured at the reduced rate.

In addition to this the Telstra BigPond Fast Churn Fee will remain at $0 until the end of June! Basically this means that members currently signed up with Bigpond ADSL wanting to migrate to iiNet through the online application can do so without incurring the regular setup fee. This promotion will end on the 30th of June 2004.

So what better excuse for you to refer your family and friends to iiNet and get great rewards today!

Here's your chance to use your creativity to its full potential and create your very own iiAd; as per the banner ads that rotate on our home page. You can send us your ideas in any format you like, from a crayon drawing on A4 paper to a computer generated image. You can even send through a description of what you would like the ad to be and we'll work from that (the ad must be advertising an iiNet product or service). The competition has four categories:

1) ADSL products
2) Dial Up Products
3) iiPhone
4) Gaming Technology

So, what are the prizes?

First Prize: The winner of EACH category (ie: four first prize winners) will get their choice of $100 to spend at Coles Myer or Rebel Sport or Electronics Boutique or 8 passes to the movies and 8 candy bar vouchers. PLUS their very own bag of iiGoodies.
Runners Up: Four lucky runners up in each category (16 in total) will receive $50 to spend at their choice of the following stores; Coles Myer, Rebel Sport, Electronics Boutique or 4 passes to the movies and four candy bar vouchers!

How does it work?
You have until May 31st to submit your entries to competitions@iinet.net.au with the subject line iiAd. If you would prefer to post a copy you can do so to the following address: iiAds Competition Locked Bag 16 Cloisters Square WA 6850

How will the winner/s be selected?
iiNet's Marketing department will determine the top five ads during the first week of June. Advertisements will be selected based on their wit and content alone. Style and layout will not affect the decision as this can be altered by the Graphics Department. The winner will be notified by phone and once all the nitty gritty stuff is sorted out we'll announce who he / she is! To get a list of the Terms and Conditions please email competitions@iinet.net.au with 'Terms' in the subject line and one will automatically be sent to you. It's that easy!

So get creative and send us your entry today!

Great news - we are pleased to announce that ADSL has extended its reach! Up until now ADSL was only available to people who lived within 3.5km from their telephone exchange due to signal loss past this point. This has now been extended to 4km, meaning that if you've previously been rejected for broadband you may now be eligible.

Plus join iiPhone and receive $10 off your bliink account with iiNet's great bundle deal!

So if you're ready to make change today call our Sales Team on 13 22 58, or check out the webpage at: http://www.iinet.net.au/products/home/bliink/index.html

iiPhone is now available to all new and existing customers who have an iiNet dialup or broadband account.

It's so easy to change providers. And it's free! Either join online or call our friendly sales team on 13 22 58. It's a seamless change over, we notify your current provider for you.

So why choose iiPhone? For a start, you'll get $10 off your bliink broadband or Explorer dialup Internet account every month! Inclusive of our wiink offer, all wiink customers already receive the benefits of our reduced cost broadband + iiPhone bundle. Secondly, iiNet's super low phone rates are up to 30% cheaper than other providers, potentially saving you hundreds of dollars each year! PLUS we have some great capped calling rates coming soon!

Plan Standalone p/m Bundle p/m Wiink $59.95 $24.95 bliink Home Standard $10 off per account Explorer $40.00 $19.95 Other Standard Standard

NOTE: Bundle discounts are available to members choosing wiink/ bliink and Explorer accounts.

To check out all our great iiPhone rates and start saving on your phone bill today go to: http://phone.iinet.net.au

Hello to everyone,
Firstly let me introduce myself, my name is Shirley Freedman and I look after the Sales Team here at the iiNet call centre.

So how can sales help you, the customer?
Well our aim here at iiNet is to provide you with a solution to your Internet connectivity needs by making sure that when you become a part of iiNet you have the best product to suit your needs. We are here to listen to what you need and then match you with the very best product...Some questions we might ask you when you call us are:

The reason we ask these questions is that we want to help you by matching your needs to the best product available. We are here to help you so if you have any questions at all please do not hesitate to ask us. Have a wonderful month!
- Shirley Freedman

After last month's member feedback we had a huge number of responses with other customers wanting to air their views! But the main thing you've said is that you'd also like to hear about some of the negative feedback that we receive, so below we have included a sample of both positive and negative feedback!

Positive Feedback

• Just to let you know how impressed I am with iiNet, especially with its Managing Director, Michael Malone. I had a problem recently which for another ISP would probably mean being passed around from department to department without really solving the problem, but to my surprise, I got an email from Michael Malone, who took care of the situation himself and soon after my problem was solved!
  
• Having just joined "iiNet" last week can I say what a refreshing start it is to have such an informative newsletter arrive so quickly. I really appreciate that personal touch.

Negative Feedback

• I am concerned that iiNet is joining the Telstra Club. I have applied for a bliink upgrade on two separate occasions and sent follow up email enquiries all without any response. Lift your game iiNet!
  
• Your newsletter print is too small & very difficult to read!! I gave up the struggle!!

We recommend you update your password quarterly so that your account is kept safe - Remember that even a great password doesn't help you if you write it down and leave it somewhere where other people can read it, or if you tell a friend.

Your iiNet password must be a minimum of nine characters in length. It must include two of the following features: letters, numbers, punctuation or capitals. Choosing a random looking password doesn't have to be as hard as it sounds. Here are some tips:

Refer a Friend- Don't forget to keep referring your family and/or friends to iiNet. Remember for each and every friend that joins us you'll both score some great gifts. You can find more information at http://www.friend.iinet.net.au Keep your eyes peeled for a new gift... appearing soon!

New National Fax Number!
As part of our ongoing improvements for our customers we have just introduced a new National Fax Number: 13 32 58 This of course means that every customer can fax forms to us using the same number, regardless of their location in Australia, which will be great for those of you who travel!

How do I limit the amount of email I store on the iiNet server?
You simply click here http://www.iinet.net.au/support/softwareindex.html and choose your email program. You then choose the "Disable leave mail on server option" and follow the instructions. This will download your emails to your third party mail server rather than leaving them on our servers.

If I have an issue that isn't supported by iiNet who can I contact?
In the rare cases where we don't provide support for your query please visit http://www.iinet.net.au/support/othersupport.html for a list of third party support providers who may be able to help you.

How can I find out how many email addresses I have linked to my account?
Just log into the Toolbox at https://toolbox.iinet.net.au/ and you will find a list of your email addresses, along with your account type.

To win any of the prizes in this month's newsletter email competitions@iinet.net.au with the name of the prize (and the CD/ DVD name if applicable) you would like to win in the subject line and the answer to this question: Where would you find WA's oldest underground Cellar? (Hint, the answer can be found at http://www.captaincookcruises.com.au). Winners will be notified by post.

1. Thanks to our friends at Captain Cook Cruises Perth we have 2 fantastic Olive Farm Lunch Cruises for two people to give away.
2. C Restaurant, Western Australia's most spectacular restaurant and cocktail lounge in the heart of the city have again kindly offered 4x $50 lunch vouchers for you, our readers!
3. Thanks to our friends at 96FM we have some great DVDs and CDs to give away! This month they have given us two copies of the REM "Best Of" DVDs, A No Doubt 'The Singles' CD and Three Doors Down's CD 'Away from the Sun.' (NB: Please don't forget to mention which CD/ DVD you'd like to win, otherwise we won't know!)

Captain Cook Cruises (WA) (a completely separate entity from the Captain Cook Cruises based and operated in the Eastern States) offers the finest cruising on Perth's magnificent Swan River. With six of the best passenger vessels in Perth, a daily range of scenic, luncheon and wine cruises are available for trips from one hour to full day tours visiting the vineyards of the Swan Valley.

Captain Cook Cruises (WA) have a special offer for all iiNet customers, make a reservation from now until August 30 2004 and you will receive 15% off the normal cruise cost! That's a super saving but make sure you get in quick and mention iiNet when booking.

Dinner cruises are also scheduled on several evenings per week. Here's just a taste of what's on offer:
- Wine Cruises To The Swan Valley: 'Perth's Famous Wine Cruise' is one of Perth's most popular day tours and visits the renowned Houghton and Sandalford vineyards for wine tasting. Lunch and entertainment follows at a riverside restaurant before the return cruise home. A la Carte dining is now an option on the new Caversham House Cruise. Alternatively, the daily afternoon 'Olive Farm Lunch Cruise' offers a superb lunch on board, plus premium wine tasting at a winery.
- Aboriginal Culture
- Scenic River Cruises

For further details on any of Captain Cook's Cruises, visit their
website http://www.captaincookcruises.com.au or call: (08) 9325 3341.

Album of the Month
Hilary Duff- "Metamorphosis"

We all know Hilary Duff from the hit TV show Lizzie McGuire, now get ready to hear the pop world's favourite girl-next-door in our album of the month- "Metamorphosis."

Hilary Duff is fast becoming one of the hottest teen artists in the world - an actress and singer she will have 3 films released in Australia by year's end as well as two albums, 3 singles, a DVD and a Christmas album.

She has sold over 2.2 million of the Lizzie McGuire albums globally including a Gold album in Australia and a fast approaching Gold single for 'Why Not'. Her singing career is exploding on Top 40 radio and MTV charts, and her debut single So Yesterday, quickly hit the #1 spot. On top of this, Metamorphosis is set to be platinum within weeks!

Not bad for someone who really just wants her driver's license!

Movie of the Month
Scooby Doo 2 - Monsters Unleashed
The pooch and his pals are back! In his latest live action/animated adventure, Scooby-Doo, joins Fred, Daphne, Shaggy and Velma as they face an attack of monsters that have been let loose by a masked villain.

In a plan to take over the city of Coolsville, this new adversary is recreating every foe Mystery Inc has ever faced, such as The Pterodactyl Ghost, The Black Knight and The 10,000 Volt Ghost. Not only are the creatures causing mayhem but they are also putting a sizable dent in the reputation of the intrepid investigators!

Recipe of the Month
Cheesy Sushi

3 Slices white sandwich bread
Margarine, for spreading
3 slices thin ham
3 Kraft Cheestiks

1. Remove the crusts from bread and flatten with a rolling pin until thin.
2. Spread the bread with margarine, top with ham and a Kraft Cheestik in the centre.
3. Roll it up to form a log
4. Cut each log into three pieces and serve.

http://www.timeanddate.com/ This is the site for you if you've ever needed to know the international dialling codes or what time zone a country is in! http://www.puzz.com/100/ If you have some free time and want a challenge this site has anagrams, riddles, logic and lateral thinking teasers to keep you amused. http://www.bom.gov.au A useful site if you need to know the weather forecasts, satellite images and climate averages.

http://www.australiapost.com.au A great all purpose website, where you can pay bills, get travellers cheques and even use the postage calculator to figure out how much your letter or parcel will cost to send to many popular overseas destinations! http://www.dymocks.com.au If you're looking for the perfect Mother's Day present Dymocks has a huge range of books they recommend specifically for that!