lines open 24/7

13 19 17 (sales)
13 22 58 (support & billing)
13 24 49 (business support)
+61 8 9214 2222 (international callers)
1300 785 632 (fax)

call 9am-5pm (AWST)

133 677 (National Relay Service)
131 450 (Translating & Interpreting Service)

mobile website

iinet.mobi
on your web-enabled phone

postal address

Locked Bag 16
Cloisters Square WA 6850

complaints process

Learn about our support complaints process.

contact iiNet

If you need to get in touch, you can call our 24 hour call centre on 13 22 58 or email us at support@iinet.net.au.

Alternatively, if you're an iiNet customer, you can use our online forms to get in touch:

If you're not an iiNet customer, you can still contact us for general feedback and enquiries.

media and marketing enquiries

For media interests, please email media@staff.iinet.net.au.

For marketing enquiries, please email marketing@staff.iinet.net.au.

When making a marketing/advertising enquiry, please provide detailed information covering the nature of your enquiry and the best method of return contact. You will be notified of the status of your enquiry within two weeks. We will contact you if we require further information.

If you would like to submit a proposal or submission to the marketing team, please assist by providing the following information:

Company background
Current method of self-promotion
Benefit to iiNet
Target market in terms of defined demographics
Circulation (subscriptions vs organic sales), reach, visitor numbers (hits) or estimated attendance
Coverage - national or state, metropolitan or regional
Objectivity of survey and research data
Specifications
Rates
Booking and material deadline

Please submit your proposal to marketing@staff.iinet.net.au or post to:

iiNet Limited
Attn: Marketing Department
Locked Bag 16
Cloisters Square WA 6850

You will be notified of the status of your proposal in writing (which may include email) within four weeks of receipt. We may contact you earlier if we require additional information.

We appreciate your understanding that we receive numerous proposals each week and as such are unable to meet all media representatives.