TIP: Avoid long wait times by calling during quieter periods of the day.

This graph offers a complete breakdown of the average wait time (in minutes) before reaching a Customer Service Representative. All times shown are in the WA timezone.

Customer experience: The green line represents the average call wait time (in minutes), including call backs handled through our virtual hold service.

Total calls offered: The grey bars indicate the total number of phone calls we received throughout the day across all our contact centre locations.