how to apply
ready to apply?
how to apply
We regularly conduct selection centres for new Customer Service Representatives. In Perth, Sydney, Auckland and Cape Town, we're always looking out for people who support our core values of:
- awesome customer service
- initiating and embracing positive change
- passion for what we do
- sharing ideas & working together for better results, and
- imagining a better way
If this sounds like you, check that you have citizenship, permanent residency or eligibility to work in the location of your choice.
telephone screen
Once we receive your application, we'll review your resumé. Short-listed candidates will be contacted by phone for an interview. Keep a record of your application handy and know your schedule ahead of time in case you have to come in for a face-to-face assessment.
selection centre
A selection centre runs for about two hours. It covers:
- A presentation on what it's like to be a Customer Service Representative here at iiNet.
- A face-to-face interview with a Customer Service Manager and one of our HR representatives.
- Online testing for customer service manner, spelling, grammar, typing and general computer skills.
reference checks
Before we can make an offer, we'll need to contact 2 of your references - don't worry, we'll let you know beforehand. Remember to supply details of two professional references, including a manager from your previous job.
offer and acceptance
Once you have successfully completed all stages of the recruitment process, we'll contact you with a verbal offer. This will be confirmed in writing after you have accepted.
Successful applicants will need to provide police clearance as the final stage of the offer process.
