iiNet VPN Access
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iiNet business VPN - terms, fees & guarantees
All iiNet products are bound by our Customer Relationship Agreement.This page contains a quick summary of the terms and service levels that we offer with your VPN service. If you have any questions, please feel free to contact us on 13 24 49.
setup
- Once-off setup fees apply according to the number of services per VPN.
- Individual port acquisition setup fees may also apply per VPN Connect service.
contracts
All VPN services are subject to a 24 month contract term.
- Early VPN termination will result in a bulk cancellation fee and pro-rata break fees for each attached service, according to the months remaining on contract.
- For individual VPN Connect service cancellations, fees will apply according to the pro-rata scheme mentioned above.
service levels
From the time an outage is lodged as a network fault:
- a network operator will attend to the fault internally within 2 hours
- failing resolution faults will be escalated to a network engineer within 8 hours
- all services will aim to be restored within 12 hours
- all times are shown as business hours
There is no rebate policy or agreement in place for VPN service outages. Individual service outages can be reviewed and pro-rata credits issued, proportionate to the outage period, based solely on the monthly fee of the affected VPN service.
