Onsite IT Solutions

onsite DSL installation - $165

For hassle-free setup of your Broadband, add Onsite DSL Installation to your iiNet Broadband application. Our technicians will visit your office and get you setup in no time - so you can concentrate on your core business.

Onsite DSL Installation includes:

• Up to one hour onsite
• Setup of broadband hardware
• Establishing your internet connection
• Testing connectivity to one computer
• Adding your new iiNet email address to your preferred client
• Establishing Wi-Fi security and connecting one Wi-Fi enabled device
• Setting up your Netphone or VoIP service

onsite IT support - $199/hr

Take the hassle out of setting up and maintaining your computer, voice and networking hardware. iiNet′s qualified IT professionals are ready and waiting to visit your business and keep you connected.

Onsite IT Support includes:

• Setup of broadband and internet hardware
• Configuring switching and routing equipment
• Establishing your internet connection
• VMware installation and support
• Windows desktop and server support
• Fileserver and storage setup

managed services

Once you're installed, iiNet takes it one step further by monitoring and maintaining your network or devices. You focus on your core business, we focus on managing your ongoing IT needs.

For a monthly fee, iiNet keeps your equipment in check with:

• Live monitoring and alerts when equipment fails
• Remote & onsite support
• Performance reports
• Software upgrades
• Anti-virus & threat checks
• Data backup

Key Benefits of a Managed Service

• Reduce your costs, including traditional service fees, IT operations and transport fees
• Increased levels of IT support without additional staff
• Make planning for your IT budget more stable and predictable
• Gain access to extensive IT expertise to provide quick and accurate resolutions to problems
• Address emerging issues with your devices and network before they happen
• Makes it easier to adapt to changing business conditions

How does it work?

Once you've decided which IT devices you wish to be managed, we put in place 24/7 monitoring to flag potential problems for a quick, proactive response. This monitoring is made possible via internet access to your devices and professional software installed on workstations and servers.

Under a Managed Service you have access to problem reporting systems, device dashboards and an over the phone helpdesk should any problems arise. In the event a problem does arise, technicians will remotely access your system to offer a resolution. If the issues are unable to be resolved remotely, a technician will visit your premises to provide further assistance (dependent on your level of service).