iiNet computer support - FAQ
How does it work?
Simply call our dedicated business sales & support team on 13 24 49 with your problem and you'll be transferred to a friendly computer support professional who can help you over the phone straight away.
What if I need onsite help?
For more serious problems, you may need an on-site visit from a technician to fix the problem. If so, we can arrange that over the phone.
Costs associated with an on-site visit are at the expense of the customer and will be estimated by Quick Knowledge prior to undertaking any work.
What is not covered by iiNet Computer Support cover?
There are some problems that Computer Support can't cover over the phone. Most of these can be looked after with an on-site visit:
- hardware fault repair
- installation of equipment
- virus & spyware related problems
- data backup & transfer
- network/wireless network security & support
iiNet does not condone or support any activity relating to illegal software products or practices, nor any form of computer use deemed by iiNet to be unlawful or unethical.
