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iiNet broadband - terms, fees & guarantees

All iiNet products are bound by our Customer Relationship Agreement. This page contains a quick summary of the terms, fees and guarantees that come with your iiNet broadband service. If you have any questions, please feel free to contact us on 13 19 17.

contract terms

contract term
24 months $79.95 setup and save up to $80 on modem costs
no fixed term $79.95 setup

contract break fees

If you end your contract early, you will be required to pay back the costs reasonably incurred by iiNet by you leaving the contract.

residential ADSL contracts contract tenure
  < 6 months 7-12 months 13-18 months 19-24 months
ADSL2+ $144 $84 $66 $50
ADSL1 $202 $135 $104 $72
ADSL2+ bundled with Phone $215 $134 $98 $65
ADSL1 bundled with Phone $243 $163 $127 $94

fees

setup fees
Fast Transfer setup
The Fast Transfer service lets you switch to iiNet from your current provider with a discounted connection fee and shorter turnaround time. (participating providers only) 		$39
standard setup
This is our once-off setup fee to get you connected. 		$79.95
optional extras
additional mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection. 		$25/year
plan & contract fees
early termination
We call it early termination when you cancel your connection within six months. If you are on a fixed term contract, this fee is included in the contract break fees listed above.		 $69
downgrade fee
We call it a downgrade when you switch to a broadband plan of equal or lesser value. 		$29

fair contract guarantee

When you sign up to the optional fixed term contract, you commit to retain your broadband service for the set 24 month period. However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.

If you upgrade your plan, we will absorb the administration costs. If you change to a broadband plan of equal or lesser value, a small administration fee applies.