BoBsquad™
sales & support
support: 13 22 58
FAQs
Answers to our most common questions
Who are the iiNet BoBsquad™?
The BoBsquad™ are a team of iiNet gurus who know a thing or two about computers and the Internet who can visit your home to assist with connecting your doovalackies to your thingamajigs.
What can the BoBsquad™ do?
We can assist with the setup of Internet connection in your home, and connect your laptops, PCs, iPods, iPhones, gaming consoles and much more to iiNet broadband. We can also explain iiNet web features such as toolbox and webmail as well as provide general guidance on Internet usage, networking in your home, online security and more.
What the BoBsquad™ cannot do?
While we'd like to think 'nothing', unfortunately the BoBsquad™ can't help with your physical wiring needs. Things like moving a wall socket need to be done by an Austel Certified Technician. This is not an issue though – most devices are now wireless!
What area does the BoBsquad™ cover?
The BoBsquad™ currently services the metropolitan areas of Perth, Sydney and Melbourne. You can book in an appointment when you signup to iiNet, or through your handy toolbox for existing customers.
How long is a BoBsquad™ appointment?
A typical home appointment lasts between 60 and 90 minutes. You should allow up to two hours. Note that additional time charges beyond the first 60 minutes may apply.
Do I need to be home during a BoBsquad™ appointment?
We require that someone responsible over the age of 18 is present while we work at your premises.
I have signed up to iiNet broadband and the BoBsquad™. When can I expect an appointment?
We'd hope to have you online in no time. The BoBsquad™ booking agent will be in touch with you when we expect your broadband connection to become active. We will then book in an appointment with you straight away.
I already have a BoBsquad™ appointment but I need to change the time.
Please call us on 13 22 58 and quote your booking reference number. We would be happy to accommodate you at a time that is convenient to you.
Can the BoBsquad™ install a new telephone socket?
No, the iiNet BoBsquad™ cannot undertake any physical wiring work. You would need a certified electrician to perform this work.
Can the BoBsquad™ help me with my smart wiring?
If your house is already smart wired, the BoBsquad™ can help connect all your peripherals and make use of your smart wiring.
You would need a certified electrician to install the cabling necessary for smart wiring.
Can the BoBsquad™ help me with my smart TV?
Yes we can! The BoBsquad™ can assist with connecting all your smart devices to the Internet.
Can the BoBsquad™ help me with my fetch tv installation?
Yes we can! The BoBsquad™ can assist with setting up your fetchtv.
