fair use policy
To ensure the enjoyment and availability of our services to all our eligible customers, we have a 'Fair Use Policy' to make sure everyone gets a fair-go. We have designed our products to be generous, but we do not want those generous terms abused.
If we think your invoice shows an excessive use we may refuse you access to this offer and charge you our Standard Rates for calls made (as set out in the Pricing Table for the Naked iiTalk service below).
Standard iiTalk rates
To ensure we do not unreasonably restrict our customers, the following steps will occur if we consider that a service is showing excessive use:
- Month 1: iiNet may contact individual customers identified as exceeding three (3) times the average usage of all iiNet iiTalk customers, to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
- Month 2: If the excessive usage continues in a second billing period, a second contact may be made to discuss an alternative plan.
- Month 3: If the excessive usage continues into the third billing period, the customer may be informed that free local and national calls on their plan will no longer be available and that they will be charged standard call rates from that time forward
For the purposes of the Fair Use Policy, what is considered to be Excessive Use will either be advertised by iiNet at the time of the relevant promotion or included in this Fair Use Policy.
Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of iiNet iiTalk, free calls in excess of THREE times the number of calls per iiNet iiTalk service per month, averaged across customers on the same iiTalk plan, is considered Excessive Use.
Some of our plans are designed for domestic use and others for commercial use. We believe that it is Unreasonable Use for domestic plans to be used by businesses whose activities include heavy incoming or outgoing telephone traffic.
Commercial use includes the following activities:
- running a telemarketing business or call centre;
- re-supplying or reselling the service; or
- other similar activities.
We consider the use of a service to be unreasonable if you make or receive calls on our Network other than for your own personal use. We may give or withhold our consent, or make our consent subject to conditions, at our discretion.
We consider your use of iiNet iiTalk to be Unreasonable Use if your use of iiNet iiTalk is considered fraudulent by iiNet or to adversely affect the iiNet Network or another customer's use of, or access to, an iiNet Service or Network.
Among other things, "fraudulent" use includes resupplying an iiNet Service without iiNet's consent so that a third party may access or use iiNet Services or take advantage of iiNet iiTalk free calls. In addition, where we consider your use of iiNet iiTalk free calls to be Unreasonable Use or that your use does not comply with the terms and conditions of the Service, then we may suspend your access to that or any other promotion or offer immediately, without notice to you.